Return and Refund Policy

Templates / Plug-ins

The templates and plug-ins which are purchased are Non Refundable and Non Transferable.

However, there are cases when the refund can be issued:

Product is purchased and customer is not able to download due to technical reasons. The case should be reported to nopcommercetemplate support team ( with details about product purchased (template / plug-in name, error and transaction details) within 48 working hours.

Product purchased has bugs and missing files and nopcommercetemplate support team is not able to provide fixes and missing files within 72 working hours.

Development / Customization

Refunds of payment is only applicable and varies if the development / customization work is not up to the mark as described in the work order or the deliverables are not made on time.


Payments which are for services acquired by the customer from nopcommercetemplate is Non Refundable and Non Transferable


All deposits are Non Refundable and Non Transferable. However, deposits are refundable if nopcommercetemplate is unable to make the deliverable as per as our commitment.